Part 2: High School Diploma with Hospitality and Leisure (Prerequisite Required)

Details

The Hospitality and Leisure Certificate program prepares students for careers in the events, leisure, food services, tourism, and hospitality industries. The program teaches customer service, personal, and professional skills used in a wide variety of locations and settings. This is an excellent option for those already working in the industry who want to apply for management positions, or for those interested in launching new careers.

Career Online High School is a division of Smart Horizons Career Online Education, a private school district that has been granted District Accreditation from the AdvancED Accreditation Commission, the national commission that confers the Southern Association of Colleges and Schools Council on Accreditation and School Improvement (SACS CASI) accreditation seal. This means that the SHCOE district and all its schools are accredited, and that Smart Horizons Career Online Education is recognized across the nation as a quality school system.

Enrollment Options:

Instructor-Led
6 Weeks Access Course Code: A9169
Start Dates* Mar 13 | Apr 17 | May 15 | Jun 19
*Choose start date in cart

$1295.00

USD

Enroll before 28th February and get high quality lamination on your hardcopy certificate absolutely free! Use your certificate to your advantage by showing your certified credentials to prospective employers and recruiters.

Syllabus

Hospitality and Leisure II: Semester 1

Hospitality and Leisure II: Semester 1 Pretest

Communication Overview

Verbal Communication

Verbal Business Communication

Written Communication

Written Business Communication

Nonverbal Communication

Communication Styles and Interpersonal Communication

Effective Communication

Active Listening

Assertive vs. Aggressive Communication

Communicating in Difficult Situations

Difficult Behaviors in the Workplace

Negativity and Power Struggles at Work

Working with Procrastinators and Untrustworthy People

Communicating by Telephone

Networking for Success

Hospitality and Leisure II: Semester 1 End of Semester Exam

Hospitality and Leisure II: Semester 2

Hospitality and Leisure II: Semester 2 Pretest

What is Stress?

Signs and Symptoms of Stress

Sources of Stress

Techniques for Managing Stress

Anxiety and Stress

Mindset and Stress

Stress and Values Clarification

Stress at Work

Emotional Intelligence (EI)

Emotional Intelligence Skills

Understanding Anger

Anger Cycle

Anger Management

Conflict Basics

Conflict Resolution

Addressing Violent Situations

Hospitality and Leisure II: Semester 2 End of Semester Exam

Requirements

Hardware Requirements:

  • This course can be taken on either a PC or Mac.

Software Requirements:

  • PC: Windows 8 or newer.
  • Mac: OS X Snow Leopard 10.6 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.

Other:

  • Email capabilities and access to a personal email account.

Prerequisites

There are no prerequisites to take this course.

Reviews

About ExpertRating

ExpertRating is an ISO 9001:2015 certified company offering online certification and training services to individuals and companies globally. Over 25 million people have benefited from ExpertRating Online Certifications and assessments. ExpertRating is the winner of the Google SME Hero's award for showing outstanding use of technology in delivering trusted services to thousands of people on a daily basis. Our affordable certifications are an excellent way of demonstrating your knowledge and skills to prospective employers as well as vastly boosting your chances of moving ahead in your business or career.

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ExpertRating is an ISO 9001:2015 certified company, which reflects that our courses and tests conform to the highest international quality standards. Our training material is prepared by thorough professionals with years of experience, and goes through several rounds of analysis by expert teams to help develop well-balanced, comprehensive and meaningful content.