Hospitality and Leisure II: Semester 1
Hospitality and Leisure II: Semester 1 Pretest
Communication Overview
Verbal Communication
Verbal Business Communication
Written Communication
Written Business Communication
Nonverbal Communication
Communication Styles and Interpersonal Communication
Effective Communication
Active Listening
Assertive vs. Aggressive Communication
Communicating in Difficult Situations
Difficult Behaviors in the Workplace
Negativity and Power Struggles at Work
Working with Procrastinators and Untrustworthy People
Communicating by Telephone
Networking for Success
Hospitality and Leisure II: Semester 1 End of Semester Exam
Hospitality and Leisure II: Semester 2
Hospitality and Leisure II: Semester 2 Pretest
What is Stress?
Signs and Symptoms of Stress
Sources of Stress
Techniques for Managing Stress
Anxiety and Stress
Mindset and Stress
Stress and Values Clarification
Stress at Work
Emotional Intelligence (EI)
Emotional Intelligence Skills
Understanding Anger
Anger Cycle
Anger Management
Conflict Basics
Conflict Resolution
Addressing Violent Situations
Hospitality and Leisure II: Semester 2 End of Semester Exam