Details

Rapid growth in the health, legal services, data processing, management, public relations, and other industries have created many new job opportunities for administrative assistants. This course will help you discover and master the essentials of managerial and staff support, information and records management, communications technology, travel and meeting coordination, space planning, and office ergonomics. You will become an indispensable member of your team by identifying opportunities and implementing solutions to turn your office into a high productivity machine.

This course and its follow up (Administrative Assistant Applications) may help you prepare for the internationally-recognized Certified Administrative Professional® (CAP®) exam offered by the International Association of Administrative Professionals® (IAAP®).

Note: This course is not affiliated with, nor has it been endorsed by, the International Association of Administrative Professionals® (IAAP®).

Enrollment Options:

Instructor-Led
6 Weeks Access Course Code: cop
Start Dates* Nov 17 | Dec 15 | Jan 06 | Feb 10
*Choose start date in cart

$129.99

USD
Self-Paced
3 Months Access Course Code: T9267
No Instructor, Start Anytime

$129.99

USD

Enroll before 30th September and get high quality lamination on your hardcopy certificate absolutely free! Use your certificate to your advantage by showing your certified credentials to prospective employers and recruiters. All certificates are shipped from our mailing center in California.

Syllabus

Introduction

In the first lesson, you will learn why organizations need administrative assistants and explore the types of work that they perform. You will be introduced to the different administrative specialties and look at an overview of their varied duties and requirements. You will learn about the International Association of Administrative Professionals (IAAP), and the professional certification—Certified Administrative Professional (CAP)—that IAAP offers.

Office Planning and Layout

As an administrative assistant, you frequently participate in office planning. This lesson will help you to understand that an office is an interdependent system where everything works together. You will see that creating an office environment requires bringing many components together.

Information Management

In today's fast-paced world, organizations move very quickly and make split-second decisions that have far reaching implications. In this lesson, you will learn how to effectively use information management to create a successful office operation and help increase your value to your organization.

Communications Technology

Telecommunications, communications, and technology fit together like a hand in a glove. This lesson will show you how telecommunications technology enables you to access information, share knowledge, and communicate without boundaries.

Records Management

In this lesson, you will learn how to productively use reprographics and manage records, two duties that are frequently handled by administrative assistants. You will also discover that records management is the management of paper documents, micromedia, and other documents.

Hardware and Software

As an administrative assistant, you spend a lot of your day inputting and storing data, retrieving and analyzing information, and producing presentations, newsletters, numerical reports, graphs, and charts. To better help you focus on computer hardware and software in this lesson to help you better understand the properties of your office computer system.

Meetings, Conferences, and Travel

This lesson covers scheduling and coordinating meetings, conferences, and business travel. As an administrative assistant, you play an important role in helping co-workers arrive at the right place at the right time. You also provide them with information and materials that enhance their effectiveness while they travel and participate in meetings.

Policies and Procedures

A critical responsibility of administrative assistants is coordinating numerous office activities. This lesson examines how to create practical policies and procedures. You will focus on the use of policies and procedures that meet organizational objectives and create order in your day-to-day activities.

Business Documents

As an administrative assistant, you spend much of your time reading and composing business documents. This lesson's objective is to enhance your business writing skills. After you finish this lesson, you will have an increased ability to write high-quality business documents.

Grammar and Punctuation

This lesson bridges the subjects of written and verbal communication by discussing the principles of grammar and punctuation. It's likely that you need to help others with their written communication, so you will also review the mechanics of proofreading.

Interpersonal Communication

As an administrative assistant, you practice interpersonal communication in a variety of ways, ranging from one-on-one to communicating in a group. This lesson will explain how your desire to share thoughts and ideas creates the first part of communication and how you create the second part when you listen, interpret, and react to feedback.

Research and Presentations

This final lesson will teach you how to perform basic research—something administrative assistants are often asked to do. It also discusses the steps you take to create a meaningful and memorable presentation, including strategies for starting your preparation and the software that can help you create a polished piece.

Requirements

Hardware Requirements:

  • This course can be taken on either a PC or Mac.

Software Requirements:

  • PC: Windows 8 or newer.
  • Mac: OS X Snow Leopard 10.6 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.

Other:

  • Email capabilities and access to a personal email account.

Prerequisites

There are no prerequisites to take this course.

Instructor

Becky Swaim has taught since 2000, focusing on Administrative Assistant Fundamentals, Administrative Assistant Applications, and Individual Excellence. She holds a Bachelor of Arts in Speech Communication from California State University, Long Beach. Her experience includes managing large staff in medical billing and collections and as a program manager to various medical practices.

Tony Swaim has helped many clients, colleagues, and students reach their professional and personal goals. He has been an online instructor since 1998 and has taught at colleges and universities across the United States since 1981. His focus areas are project management, Six Sigma, and supply chain management. Tony manages a successful consulting firm, and his industry experience includes 20 years of supply chain management. He earned a Doctorate in Business Administration from Kennesaw State University and holds professional certifications in six disciplines, including the Project Management Professional (PMP)® certification from the Project Management Institute (PMI)® and Certified Six Sigma Black Belt (CSSBB)® from the American Society for Quality (ASQ)®.

Reviews

Administrative Assistant salaries gradually hike throughout their career!


According to the U.S. Bureau of Labor Statistics (www.bls.gov), the median pay for an administrative assistant and secretary was $40,990 in May 2021. So, if you possess valuable skills such as office planning and layout, information and record management, written and verbal communication, you can become a great administrative assistant. Working as an administrative assistant is a first-rate choice for generalists as annual salaries gradually hike throughout an administrative assistant's career. New administrative assistants make, on average, $8,000 less every year than their peers with 20 or more years of experience.

How do you prove to an employer that you are qualified for an entry-level job if it is something you have never done before? You earn a high quality, professional certificate. Here's where you start. Become an Administrative Assistant and learn about office staff support and increase your productivity. You can begin your career as an administrative professional starting today. Join the ranks of hundreds of individuals who have successfully completed the ExpertRating Administrative Assistant Certification and provide administrative support to ensure efficient office operation.

About ExpertRating

ExpertRating is an ISO 9001:2015 certified company offering online certification and training services to individuals and companies globally. Over 25 million people have benefited from ExpertRating Online Certifications and assessments. ExpertRating is the winner of the Google SME Hero's award for showing outstanding use of technology in delivering trusted services to thousands of people on a daily basis. Our affordable certifications are an excellent way of demonstrating your knowledge and skills to prospective employers as well as vastly boosting your chances of moving ahead in your business or career.

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ExpertRating is a winner of the Google SME Heroes award. This award has been instituted by Google to honor IT companies that have excelled in their domain and have leveraged the internet to grow and expand their businesses in innovative ways.


ExpertRating is an ISO 9001:2015 certified company, which reflects that our courses and tests conform to the highest international quality standards. Our training material is prepared by thorough professionals with years of experience, and goes through several rounds of analysis by expert teams to help develop well-balanced, comprehensive and meaningful content.


Your fee includes worldwide airmail delivery of the hard copy Administrative Assistant Certification. The certificate can be used to prove your certified status and does not mention the word "online". Also receive an online transcript that mentions your score and which you can use to prove your certified credentials on the internet at any time. Plus you get the in-depth Admin Assistant Courseware including scenarios and case studies. You will have everything you need to successfully advance your career in just six short weeks, whether you have a full-time job, or you are looking to get back to work. Take the ExpertRating Administrative Assistant Certification and start your new career today.